As we continue to practice social distancing, more and more of our meetings are done via virtual presence platforms, like video conferencing with Microsoft Teams. This chat-based workspace combines instant messaging, voice, video, calling, and file-sharing, making communication and collaboration a breeze. But what do you do if your microphone, camera, or sound is not working?

Here are 5 Teams Troubleshooting Tips:

1. Reboot your computer. We say it a lot, but a simple restart helps to flush RAM, stop memory leaks, and install updates, fixing small errors.Pro tip- do this BEFORE your meeting so that if there are updates, you won’t be late!

2. Try another device.Log into Teams on another device and give it a try. This will let you know if you need to troubleshoot your computer or your device.

3. Check the sound settings on your computer. On Windows 10, go to the start menu, then settings. Click System, then Sound. Check and make sure your Output and Input devices are correct. You can also use the troubleshoot option to see if there is a simple fix.

  • If your devices don’t show up or work, it is possible you need drivers installed or reinstalled, contact Meeting Tree Computer or visit the device manufacturer’s website for assistance.

Once those settings are correct, then we can look at Teams to see if there are additional settings that need to be adjusted.

4. Use the test call. Do this any time you’re testing out a new camera, headset, microphone or speakers.

To do so, click your profile picture at the top right of the screen, go to Settings:

  • Click Devices

  • Make sure the correct devices are selected – change them if necessary. If you can see yourself in the image below the camera selection, your camera is working!
  • Click "Make a Test Call"
  • This will test your sound and microphone. It will also let you know if your network connectivity is good!

5. Troubleshoot your network:often you can connect but the quality is terrible. Unless your cat ate your headset cord, it’s likely that the network connection is poor. Try rebooting your computer, modem or router. If that doesn’t work contact your IT Department and/or your internet service provider. And as always, feel free to contact our team at Meeting Tree Computer.

Hopefully these hints will turn a potentially embarrassing video chat into a successful collaboration session or virtual happy hour with your teammates or clients!

As always, feel free to contact Meeting Tree Computer for more on Teams or any business technology-related questions you may have. We’re here to help! If you’d like to learn more about MTC or to get a free (online) IT Assessment to see where your business currently stands, contact us today: (845) 237-2117